"VTG is the primary I.T. provider at my place of work. After many years of frustration with our prior provider, whose service quality eroded to the point we were generally fixing any problems we could before consulting them, the switch to VTG has been a breath of fresh air. We made the change a few years ago, and noticed an immediate difference.
VTG maintains a layout of our I.T. infrastructure, which helps them be faster with identifying sources of issues. VTG maintains a team which is efficient and thorough in correcting issues when they arise, and just as importantly, following up to ensure fixes continue to work, and do not come with unexpected consequences.
As someone who spent 20 years with a team who provided technical support in an electronics field, I'm always impressed with VTG's process. It it one of logic. Identify the issue via the most efficient means possible, identify the best solution for the issue, then ensure the client is pleased with the result.
Every member of the VTG team seems to have this skill set. Special shout outs to those I come in contact with most frequently. Joey, Ruan, Brad, and Bradley have all been great, and I suspect the other folks at VTG meet this same lofty standard."