Help Desk Access & Onsite Support
We provide enterprise-class support that ensures a positive outcome and supports your business goals.
Enterprise-Class Support
We provide enterprise-class support that ensures a positive outcome and supports your business goals. Our Full-Service Help Desk includes:
- Device Monitoring
- Self Service Ticketing System
- Antivirus and Malware Protection
- Asset Inventory
- Monthly Reporting and Quarterly Business Reviews
- User Account Management
- Server Maintenance
- Microsoft Office & Email Maintenance
- Application Update Support (with Vendor Support)
- Incident Management (PC, Server Fix)
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We strive to serve our clients in the best way possible.
FAQs
Read through some of our most frequently asked questions. If you have further questions please contact us.
We are a Managed ServiceProvider. In short, we will manage (take care of) all your InformationTechnology needs, which is often a great relief to an overworked business manager. Is your computer not operating well? Printer not printing? Do you need your information backed up and managed? Want 24/7 monitored Cyber/Ransomware protection? Need to purchase a computer, or a network developed? VTG does it all. The best part is, we do it all under a service agreement that allows for an affordable flat fee that is easily budgeted from year to year. This means that you should never, ever be frustrated with your computer network again because you can call as often as you need without an increase in cost.
While moving data and applications to the cloud can provide many benefits, it does not mean that the security of your data is automatically guaranteed.Cybersecurity is still crucial even when your data is in the cloud. In fact, cloud environments can be particularly vulnerable to cyber threats due to the increased complexity of their infrastructure and the potential form is configurations. Cloud providers are responsible for securing the infrastructure, but customers are responsible for securing their own data and applications. This includes implementing access controls, monitoring for threats, and ensuring that data is encrypted both at rest and in transit. In addition, cloud providers typically have shared responsibility models, where they only provide certain levels of security, leaving the customer responsible for other areas. Ultimately, regardless of where your data is located, it is important to have a strong cybersecurity strategy in place to protect it from cyber threats.
Maybe. This completely depends on a combination of care and luck. We can check for you. In 2020, the FBI reported nearly 77,000 cases of cyber extortion. Education is often the key, and guess what? We have an educational tool that your entire team will love.
We LOVE that. We do an excellent job backing your IT professional up if he/she is overwhelmed, or on vacation. We consider our entire staff as part of yourteam. Co-managed IT is a collaborative approach to IT management that allows businesses to supplement their in-house IT staff with external IT experts. Thisapproach has several advantages, including improved IT service delivery, increasedIT security, and reduced IT costs. By working with external IT experts,businesses can tap into a wider range of expertise and experience, ensuring that they have access to the latest technology and best practices. Co-managedIT also allows businesses to augment their IT staff during peak periods, such as during software upgrades or new system deployments. This ensures that businesses have the resources they need to complete these projects on time and within budget. Additionally, co-managed IT can help businesses improve their IT security posture by providing access to specialized security expertise and tools. Finally, co-managed IT can be a cost-effective solution, allowing businesses to reduce IT costs by outsourcing some or all of their IT services to external providers. Overall, co-managed IT can provide businesses with the flexibility, expertise, and cost-effectiveness they need to compete and thrive in today's digital landscape.
Our clients sign a service agreement that details our services AND we can certainly prioritize emergency situations. We’ve a large, friendly, and professional staff to timely meet our client’s needs.
We have IT and Cyber services based both on your level of need and business size. We are way, way cheaper than the $ you may need to pay in ransom, or the potential weeks it could take to get your business back up and running.
We do recommend our partners consider some level of cyber insurance.
Even if you do not have a server, cybersecurity is still essential to protect your digital assets. As more business processes and personal data are conducted online, the risk of cyber threats continues to increase. Cybercriminals use various tactics such as phishing, malware, and ransomware to gain access to sensitive information or disrupt business operations. Without proper cybersecurity measures in place, you could be vulnerable to these attacks. This could lead to financial losses, reputational damage, or even legal liabilities. Additionally, even if you are not directly targeted, you could still be affected by security breaches through third-party vendors or partners that you work with. Therefore, regardless of the size or nature of your business, it is important to prioritize cybersecurity to protect your digital assets and ensure the integrity of your operations.